Shipping policy

Georgia — Domestic Delivery Policy

Free & Standard Delivery

Coverage: Tbilisi and all regions of Georgia

Delivery timeframe: 1–2 working days

Domestic delivery is carried out by FedEx.

Free delivery: Orders of 170 GEL or more
Standard delivery: 15 GEL for orders below 170 GEL

Please note that deliveries are made on working days only. Saturday and Sunday are non-delivery days.

Delivery Attempts & Courier Policy

FedEx attempts delivery to the provided address up to two times only.

If the customer is unavailable or does not answer the courier’s call during the first delivery attempt, FedEx will make a second and final attempt on the next working day.

If the second delivery attempt is also unsuccessful due to the customer being unavailable or unreachable, the parcel will be returned to the FedEx service center, and the customer will be required to collect the order personally from the designated branch.

After two unsuccessful delivery attempts, Exquisite is unable to request or arrange a third delivery attempt.

For this reason, we strongly recommend keeping the phone number provided with the order available and answering the courier’s call. Otherwise, personal collection from the FedEx service center will be required.

Conduct Policy & Delivery Cancellation

Customers are expected to communicate respectfully with courier personnel throughout the delivery process.

In the event of inappropriate conduct toward the courier — including, but not limited to, rude or offensive language, verbal abuse, threats, or other behavior that violates reasonable standards of communication — FedEx reserves the right to discontinue the delivery and return the parcel to its service center.

In such cases, the customer will be required to collect the parcel personally from the designated FedEx service center.

Exquisite is unable to arrange or request re-delivery when a delivery has been discontinued by the courier due to such an incident. Responsibility for collecting the order will remain with the customer.

Delivery Schedule

Domestic deliveries are carried out Monday through Friday only.

Monday–Thursday: Orders are delivered within 1–2 working days.

Friday: Orders placed on Friday are delivered on Monday.

Saturday–Sunday: Orders placed during the weekend are delivered on Tuesday.

Saturday and Sunday: No deliveries.

Please note that public holidays may affect the standard delivery schedule.

Managing Delivery Expectations

Our standard delivery timeframe is 1–2 working days.

As delivery is carried out by FedEx, next-day delivery cannot be guaranteed in every case, although most orders are delivered within the stated timeframe.

Saturday, Sunday, and official non-working days are not included when calculating delivery timeframes.

Luxury Packaging & Same-Day Delivery

Our selection includes luxury and ultra-luxury products that require careful handling and secure preparation before dispatch.

Each order is carefully prepared and packaged before being handed over to the courier.

For this reason, same-day delivery is not currently available.

Helpful Tips for Smooth Delivery

For gifts or time-sensitive orders, we recommend placing your order at least one working day in advance.

Please provide complete and accurate delivery information when placing your order, including:

  • Full name
  • Exact delivery address
  • Relevant landmarks, if necessary
  • Building, apartment, floor, or entrance code, if applicable
  • Active phone number

Incorrect or incomplete information may result in courier delays or unsuccessful delivery attempts.

International Shipping & Delivery

All international orders are dispatched from Tbilisi, Georgia.

International dispatch schedules depend on the next available flight, transport route, or scheduled shipment for the destination country.

We currently provide established shipping options to Armenia, France, and the United Kingdom.

If your country is not listed below, please contact us before placing your order. We will provide detailed information regarding available shipping options, estimated delivery times, and applicable conditions for your destination.

Countries & Estimated Delivery Timeframes

Armenia

Estimated delivery time: 5–10 working days following the scheduled Thursday dispatch.

The courier makes one delivery attempt only.

If the delivery attempt is unsuccessful, the parcel will be available for personal collection from the Georgian Post agent office in Yerevan.

Pick-up address:

Hyusisayin Charagayat 18
Area 15, 0037
Yerevan, Armenia

Phone:
+374 95 000333

Working hours:
Monday–Friday: 10:00–15:00

France

Estimated delivery time: 10–14 working days.

Actual delivery times may vary depending on the transport schedule, local processing, and other circumstances outside our control.

United Kingdom — Pick-Up Point (Overland Delivery)

Overland shipments to the United Kingdom are available on a pick-up-only basis.

Pick-up point:

25 Mollison Avenue
Enfield, EN3 7LW
London, United Kingdom

Phone:
+44 7923 852057
+44 7871 014596

Working hours:

Monday–Friday: 09:00–19:00
Saturday: 09:00–16:00
Sunday: Closed

Overland parcels sent to the United Kingdom are delivered to the Georgian Post LTD agent office for customer collection.

Door-to-door delivery to the recipient’s address is not included in this service.

The delivery period for overland parcels begins on the first Monday after the parcel has been handed over to Georgian Post LTD.

Other Countries

Shipping to additional countries may be available upon request.

Delivery timeframes vary depending on the destination country, available airline or transport schedules, local processing, and customs procedures.

Please contact us before purchasing for destination-specific shipping information.

International Shipping Fees

International shipping fees depend on the destination country, shipping method, parcel size or weight, and applicable service conditions.

Where an international shipping option is available directly through our website, all applicable shipping charges are displayed at checkout before payment.

Tracking & Dispatch

Every international order receives a tracking number once the shipment has been registered with the shipping partner and tracking becomes available.

Please note that tracking information may update gradually after dispatch as the parcel moves through the carrier’s network.

Once the parcel has been dispatched and tracking has been issued, the order can no longer be cancelled or refunded.

Important Notice Before Purchasing

International customers are responsible for carefully verifying all order and delivery information before completing their purchase.

Please make sure the following information is complete and accurate:

  • Full legal name
  • Complete and accurate delivery or pick-up address
  • Postal code
  • Active phone number
  • Active email address
  • Any country-specific delivery information or instructions

Incorrect or incomplete information may result in customs delays, unsuccessful delivery attempts, or the parcel being held for personal collection.

Customs, Duties & Import Taxes

International customers are responsible for any customs duties, import taxes, clearance fees, or other charges imposed by the destination country.

Such charges, where applicable, are not included in the product or shipping price unless explicitly stated otherwise.

Customs procedures and processing times are determined by the authorities of the destination country and are outside Exquisite’s control.

Packaging & Handling

All international orders are carefully prepared using secure and protective packaging suitable for long-distance transportation.

Our luxury and ultra-luxury products require careful handling and preparation before dispatch.

For this reason, same-day international dispatch is not available.

International Delivery — Key Information

  • International shipping is available to selected destinations, with additional countries available upon request.
  • All international orders are dispatched from Tbilisi, Georgia.
  • Delivery timeframes vary depending on the destination and transport schedule.
  • Tracking is provided once it becomes available from the shipping partner.
  • Orders cannot be cancelled or refunded after dispatch and tracking issuance.
  • Customs duties, taxes, or other import charges may apply depending on the destination country.
  • International orders are securely packaged for long-distance transportation.
  • Customers are responsible for providing complete and accurate delivery information.
  • Destination-specific delivery and pick-up conditions may apply.